Terms & Conditions

For our delivery details and terms, see our Delivery & Returns page.

We have tried to make this as easy as possible but please make sure you have read and understood our terms and conditions. Please ring us on 0191 374 1162 if you have any concerns.

Here are some of the most common questions for you to consider before placing an order:

Easy access – are the doors wide enough, are there any awkward stairs, lift or passageways?
Will the furniture fit in the room?
Please note that if you are buying any extra items such as a footstool etc. at a later date, there may be a slight colour shade difference. It is therefore best to order everything at the same time.

If you are unsure about anything, please give us a call on 0191 374 1162 to speak to one of our team members.

We buy direct from the factories so we can pass on the savings to you. Prices are subject to stock availability. All prices are displayed inclusive of V.A.T.

Distance selling regulations only apply to your order if you have not examined the product in our showroom.

You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of delivery.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail and fax).

If you cancel this contract we will reimburse all the payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us)

We may take a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are the owner of the furniture once it has been delivered to you; therefore it is your responsibility to take good care of the furniture.

If you choose our subsidised collection service, this will be deducted from any reimbursement.

We will make the reimbursement without undue delay and not later than:

a) 14 days after the day we receive back from you into our warehouse any goods supplied
b) If there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We will make every effort to fulfil your order; however we reserve the right to cancel at any time and will not be liable to you or any third party. We also reserve the right to refuse any transaction for any reason or refuse service to anyone at any time at our sole discretion.

The product images shown are for illustration purposes only and may not be an exact representation of the product. Durham Bed and Furniture Centre reserves the right to change product images and specifications at any time without notice. Please contact us to ask for fabric samples prior to placing your order.

Our products are usually produced in batches and for that reason it is advised that you order multiple items at the same time as we cannot guarantee that a product ordered at a later date will be a perfect match in colour.

Payment methods include debit or credit cards, Visa, MasterCard, Electron or Maestro. Payments can be also be made electronically by bank transfer; details will be provided on request but please ensure to use your order ID or surname as a reference to locate the payment.

Durham Bed and Furniture Centre do not accept any responsibility for cash sent in the post and strongly advise that you do NOT use this method of payment.

PLEASE NOTE that we are unable to deliver goods anywhere other than of the card holder and/or the billing address (where the card is registered to). If the delivery address is not same as the billing address, the payment must be done by either bank transfer or secure chip & pin.

We do not store credit card details nor do we share customer details with any 3rd parties.

We take all reasonable care to ensure that all the details, descriptions, images and prices appearing on the Website and in company communications are correct. Any typographical, clerical or other error in omission shall be subject to correction without liability. Photographs are for illustrative purpose only and may not exactly match the product itself. To help ensure that you purchase the sofa colour of your choice, you can always request a sample swatch to be sent out.

Please ensure that you understand what is included in the offer. Item not included in the description will probably not be included. Extra cushions will not normally be included unless mentioned in the description. If complimentary cushions are included, they may be in a slightly different design. If in doubt, and you need clarification, please ring our office.

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.