FAQs

Below are common questions our customers ask. If you can’t find what you’re looking for, drop us a message.

How long will my bed take to be delivered?

Our deliveries run from 8am-6pm. Due to the nature of the merchandise it is not possible to give a specific delivery time; therefore you must make such appropriate arrangements as are necessary to accept delivery of your furniture at any time on the day notified to you. A delivery driver will give you a courtesy call once on route.

What if I need to change my shipping address?

Due to the payment methods we offer, we cannot allow shipping address changes.

Can I get same day delivery?

Same day delivery is only available on non-custom products. An additional fee is required for same day delivery, which can be seen on our Delivery & Returns page.

Will my bed be assembled for me?

The bed can be assembled for you on delivery if this is paid for in store prior to delivery.

Will my bed be carried in to the property for me?

Our delivery drivers are only insured to deliver goods to your doorstep. If you wish for goods to be taken elsewhere in your home we cannot be held responsible for any damage that may occur.

What options are available to me for payment of my goods?

We offer a savings club whereby you can pay as much or as little as you like and we will arrange delivery of your goods once the full balance is paid. We also offer a finance agreement whereby you can pay for your goods in low weekly or monthly amounts.

Both payment options require a deposit. 

We also accept cash upon delivery if previously arranged and a deposit has been paid.

Do you offer Finance?

We offer Finance deals on all our products with SNAP FINANCE

 Here’s the basics:

  • Get up to £2,250 paid directly to the retailer on your behalf
  • Spread the repayments over 15 months
  • Repay weekly, fortnightly or monthly to suit you
  • Clear the loan within 15 weeks and pay no interest
Do you offer Klarna as a payment option?

Yes, we do. Klarna can be selected as a payment option upon checkout.

My Delivery is Late

If for any reason your delivery is delayed due to circumstances beyond our control you will be notified as soon as possible, your patience would be appreciated.

Can I get a specific delivery time

Due to the nature of our products it is never possible to give delivery times, our deliveries run  from 8am-6pm. You must make arrangements to accept your delivery at any time on the date allocated to you any failed deliveries will incur a repeat delivery charge.

Will you help me get the product into my house?

Our drivers are only insured to deliver to your doorstep. Should you wish for goods to be taken elsewhere in your home we cannot be held responsible for any damages that may occur.

How can I cancel my order?

Due to our products all being custom made/ordered to your specifications cancellations of orders must be provided in writing & sent to our Durham address

Unit 6
Belmont Industrial Estate
Durham
DH1 1TN

 

Will I be charged if I cancel my order?

Where goods are cancelled or no longer required after 48 hours of sale, we will deduct a cancellation charge of 25% of total price of the goods. This includes savings club accounts.

What if I can't get my product into my home?

It is your responsibility to ensure any furniture/beds ordered will fit through access points in your home. As once purchased goods belong to you & are non refundable.

 

Still have a question?

Please contact us for more information.

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