Below are common questions our customers ask. If you can’t find what you’re looking for, drop us a message.
Shipping & Delivery
Our deliveries run from 8am-6pm. Due to the nature of the merchandise it is not possible to give a specific delivery time; therefore you must make such appropriate arrangements as are necessary to accept delivery of your furniture at any time on the day notified to you. A delivery driver will give you a courtesy call once on route.
Due to the payment methods we offer, we cannot allow shipping address changes.
Same day delivery is only available on non-custom products. An additional fee is required for same day delivery, which can be seen on our Delivery & Returns page.
The bed can be assembled for you on delivery if this is paid for in store prior to delivery.
Our delivery drivers are only insured to deliver goods to your doorstep. If you wish for goods to be taken elsewhere in your home we cannot be held responsible for any damage that may occur.
We offer a savings club whereby you can pay as much or as little as you like and we will arrange delivery of your goods once the full balance is paid. We also offer a finance agreement whereby you can pay for your goods in low weekly or monthly amounts.
Both payment options require a deposit.
We also accept cash upon delivery if previously arranged and a deposit has been paid.
We offer Finance deals on all our products with SNAP FINANCE
Here’s the basics:
- Get up to £2,250 paid directly to the retailer on your behalf
- Spread the repayments over 15 months
- Repay weekly, fortnightly or monthly to suit you
- Clear the loan within 15 weeks and pay no interest
Yes, we do. Klarna can be selected as a payment option upon checkout.
Terms of Sale
If for any reason your delivery is delayed due to circumstances beyond our control you will be notified as soon as possible, your patience would be appreciated.
Due to the nature of our products it is never possible to give delivery times, our deliveries run from 8am-6pm. You must make arrangements to accept your delivery at any time on the date allocated to you any failed deliveries will incur a repeat delivery charge.
Our drivers are only insured to deliver to your doorstep. Should you wish for goods to be taken elsewhere in your home we cannot be held responsible for any damages that may occur.
Due to our products all being custom made/ordered to your specifications cancellations of orders must be provided in writing & sent to our Durham address
Belmont Industrial Estate
Where goods are cancelled or no longer required after 48 hours of sale, we will deduct a cancellation charge of 25% of total price of the goods. This includes savings club accounts.
It is your responsibility to ensure any furniture/beds ordered will fit through access points in your home. As once purchased goods belong to you & are non refundable.